Frequently Asked Questions
What does Woven Media specialise in?
Woven Media is a UK-based, family-run creative business specialising in premium vinyl decals and graphics, vehicle branding, shop signage, and custom design work. All products are designed and manufactured in-house using high-quality materials such as Metamark 7-Year vinyl for durable, precision-cut results. We also reproduce replacement or replica stickers when originals are no longer available.Where are you based and what areas do you serve?
We operate out of Ingleby Barwick, Stockton-on-Tees, in the North East of England. Our online shop currently ships to UK addresses only. For local signage or vehicle graphics, we can discuss fitting or courier options depending on location and project size.What materials and production quality should I expect?
We use industry-leading materials and machines to ensure precision and longevity. For decals, we use premium outdoor-rated vinyls with sharp, clean edges. For signage, we use durable materials suitable for long-term outdoor use, ensuring a professional, weather-resistant finish.Can I get a custom size, colour or design?
Yes. Custom work is a core part of what we do. We can produce decals, signs, and graphics in bespoke sizes, colours, and designs. Customised or personalised products are made to order and cannot be returned unless faulty.What is your pricing, shipping, and delivery policy?
All prices are listed in GBP. We currently ship within the UK only. Orders are dispatched promptly, though delivery times may vary based on product type and courier services. Original shipping costs are non-refundable unless the item was faulty or incorrect.What’s your returns, refund, and cancellation policy?
For non-custom items, please contact us within 14 days of delivery to arrange a return. Items must be unused and returned in their original packaging.
For customised or personalised items, returns are only accepted if the product is faulty or incorrect.
If an item arrives damaged, please contact us within 7 days of delivery with photos and details so we can process a replacement or refund.Why should I choose Woven Media instead of a cheaper alternative?
We focus on craftsmanship, quality, and reliability. Our vinyls are premium-grade, cut accurately, and made to last. We provide personal service, direct communication, and attention to detail you won’t get from mass-produced overseas sellers. Our customer feedback reflects that commitment to quality.Do you provide installation or fitting?
For decals and small signage, customers often install themselves using our simple fitting guidance. For larger signage or vehicle graphics, we can discuss professional fitting options locally or recommend trusted installers.Do you offer design services?
Yes. We can create or adjust designs to your requirements. You can provide your own artwork, or we can help you bring your idea to life. We’ll send you a digital proof for approval before production starts.Can I see examples of your work?
Yes. We regularly post examples of completed projects including signage, vehicle graphics, and bespoke decals. If you’d like to see work from a particular sector, contact us and we’ll share relevant examples.What happens after I place an order or request a quote?
After placing an order or sending a quote request, we review your details and confirm specifications. If artwork is required, you’ll receive a design proof for approval. Once confirmed, production begins and we’ll keep you updated through to dispatch or installation.Do you handle large or repeat commercial orders?
Yes. We supply businesses with ongoing signage and branding, including fleet graphics and shop signage. We can offer package pricing, design bundles, and project management for larger-scale requirements.How do I contact you?
Email: wovenmediadesign@gmail.com
Address: Haltwhistle Walk, Ingleby Barwick, Stockton-on-Tees, TS17 5JR
We aim to respond promptly and are happy to discuss your ideas or help with custom requests.