Terms and Conditions

Last Updated: 18/02/25

Welcome to: www.wovenmedia.co.uk

By accessing or using our Website, you agree to be bound by the following Terms and Conditions. Please read them carefully.

1. General Information

These Terms and Conditions apply to all visitors of our Website, whether you are browsing, purchasing, or engaging with our services. We reserve the right to update or change these Terms at any time, and any updates will be posted on this page. Continued use of the Website constitutes acceptance of the revised Terms.

2. Use of Website

• You agree to use this Website only for lawful purposes and in accordance with these Terms.

• You must not misuse the Website by knowingly introducing viruses, trojans, or other harmful materials.

• We reserve the right to suspend or terminate access to our Website if we determine misuse has occurred.

3. Products and Services

• We offer a variety of media solutions. All products and services are subject to availability and may be modified or updated without prior notice.

• While we strive to provide accurate descriptions, errors may occur, and we reserve the right to correct them without liability.

4. Orders and Payments

• When placing an order through our Website, you agree to provide accurate and truthful information.

• Payment must be made through our secure payment methods. Orders are only confirmed once payment has been received and processed.

• We reserve the right to refuse or cancel an order for any reason, including suspected fraud or pricing errors.

5. Pricing

• All prices listed on the Website are in GBP and may be exclusive of VAT unless otherwise stated.

• Prices are subject to change without prior notice; however, the price at the time of order placement will be honoured.

6. Delivery and Shipping

• We aim to dispatch orders promptly, but delivery times may vary based on product availability, location, and selected shipping method.

• Any estimated delivery dates provided are not guaranteed. We will notify you of any delays.

• We are not responsible for delays or issues caused by third-party courier services.

7. Returns and Cancellations

• Returns Policy – Woven Media

  At Woven Media, we take pride in the quality of our products. If you’re not completely satisfied with your purchase, we’re here to help.

  Shipping Policy

  We currently only ship to UK addresses.
  Please do not place an order if you are outside of the UK, as we will be unable to fulfil it.

  Returns

  If you wish to return an item, please contact us within 14 days of receiving your order. You then have a further 14 days to return the item to us.

  To be eligible for a return:

  • The item must be unused and in the same condition that you received it.

  • It must be returned in the original packaging.

  • Custom-made or personalised items (e.g. decals with custom names or designs) cannot be returned unless they arrive damaged or faulty.

  Customised Stickers

  All customised stickers are made to order and non-refundable. This includes any product tailored to your specifications, such as:

  • Name decals

  • Bespoke sizes or colours

  • Custom graphics or layouts

  We do not accept returns or issue refunds for customised items unless the product arrives damaged or we have made an error.

  Damaged or Faulty Items

  If your item arrives damaged:

  • You must notify us within 7 days of delivery.

  • Email [your email address] with your order number and clear photographs showing the damage.

  • A refund will not be issued until a claim has been submitted with the courier (e.g. Royal Mail) and is in process or approved.

  • Claims will be void if you refuse delivery or fail to provide the requested photo evidence.

  Refunds

  Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

  If approved, your refund will be processed to your original payment method within 5–10 working days.

  Please note:

  • Original delivery charges are non-refundable unless the item was faulty or incorrect.

  • We do not cover the cost of return postage unless the item is faulty or an error was made on our part.

  How to Return

  To start a return, please email us at [your email address] with:

  • Your order number

  • Reason for return

  • Photos if applicable

8. Privacy and Data Protection

• Your privacy is important to us. Any personal data you provide will be processed in accordance with the Data Protection Act 2018 and UK GDPR.

• Please refer to our Privacy Policy for full details on how we collect, use, and protect your data.

9. Intellectual Property

• All content on this Website, including text, graphics, logos, images, and software, is the property of Woven Media or its content providers and is protected by UK and international copyright laws.

• You may not copy, modify, distribute, or use any content without prior written permission.

10. Limitation of Liability

• We do not accept liability for any direct, indirect, or consequential loss or damage resulting from the use of our Website.

• The Website is provided "as is" without any warranties, express or implied.

• We do not guarantee that the Website will always be available, secure, or free from errors.

11. Third-Party Links

• Our Website may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites.

• Your interactions with third-party websites are at your own risk.

12. Governing Law

• These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.

• Any disputes arising from these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to Terms

• We reserve the right to update these Terms at any time. The latest version will be posted on our Website.

• Continued use of the Website after any changes indicate your acceptance of the revised Terms.

14. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

Woven Media
Email: wovenmediadesign@gmail.com
Address:

Woven Media

Haltwhistle Walk

Ingleby Barwck

TS17 5JR

By using our Website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.